Want2Grow, also known as W2G, helps small businesses, start-ups and people taking their first step into business improve their online presence, visibility, branding, digital confidence and growth.
For the purposes of UK data protection law, Want2Grow Ltd is the "data controller" for the personal information we collect and use through our website, enquiries, client relationships and marketing activity. This means we decide how and why personal information is used.
We believe privacy should be clear, fair and practical. We only collect personal information where we have a proper reason to do so, and we use it to deliver our services, respond to enquiries, manage client relationships, improve our business and communicate with people who have shown an interest in Want2Grow.
We do not sell personal information.
We may collect and use the following types of personal information:
Contact details — Name, email address, phone number, business name, job title, social media handles and website details.
Enquiry information — Information you provide when you contact us, complete a form, request a call, ask for a quote or discuss a potential project.
Client project information — Information needed to deliver our services, such as business goals, brand details, website content, images, logos, social media content, access instructions, preferences, marketing ideas and project notes.
Account, billing and payment information — Invoices, payment records, billing address, transaction details and accounting records.
Website and analytics information — Information about how visitors use our website, including pages visited, approximate location, device type, browser type, referral source and cookie preferences.
Communication records — Emails, messages, call notes, meeting notes and support requests.
Marketing preferences — Whether you have opted in or out of receiving marketing communications from us.
We collect personal information when you:
We may also receive information from third-party tools we use to run our business, such as website hosting platforms, analytics tools, CRM systems, email platforms, payment providers, scheduling tools and social media platforms.
To respond to enquiries — To reply when you contact us, ask questions, request a quote or book a call.
To provide services — To plan, build, manage and deliver websites, branding, content, social media support, marketing activity, digital advice or other agreed services.
To manage client relationships — To communicate with clients, provide updates, manage projects, handle feedback and maintain records of work completed.
To process payments and keep financial records — To issue invoices, process payments, manage accounts and meet tax and accounting obligations.
To improve our website and services — To understand how people use our website, improve user experience and develop better services for small businesses and start-ups.
To market Want2Grow — To send updates, useful content, offers or news where we are allowed to do so and where people have not opted out.
To protect our business and clients — To prevent fraud, protect website security, manage disputes, enforce agreements and keep appropriate records.
To comply with legal obligations — To meet legal, tax, accounting, regulatory and data protection requirements.
We rely on different lawful bases depending on how and why we use personal information.
Contract — Where we need to use information to provide services, prepare a quote, manage a client project or take steps before entering into a contract.
Legitimate interests — Where we use information in a fair and reasonable way to run and improve our business, respond to enquiries, manage client relationships, protect our business, improve services or promote Want2Grow to relevant business contacts.
Consent — Where we ask for specific permission, such as for certain marketing communications, optional cookies or the use of particular client materials.
Legal obligation — Where we need to keep or use information to comply with the law, including tax, accounting and regulatory requirements.
We may contact business contacts, clients and prospective clients with relevant updates about Want2Grow, our services, useful business content, offers or events.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us at hello@want2grow.co.uk.
We will not send unnecessary marketing and we will not sell your contact details to third parties.
Our website may use cookies and similar technologies. See our Cookie Policy below for full details.
We only share personal information where necessary and appropriate. We may share information with: website hosting providers; email and communication platforms; CRM and project management tools; payment processors; accountants and bookkeepers; professional advisers; contractors, freelancers or delivery partners working on client projects; analytics and advertising platforms; IT, security and support providers; and regulators, law enforcement or public authorities where legally required.
Where we use suppliers who process personal information on our behalf, we expect them to keep it secure and use it only for the agreed purpose.
Want2Grow may use trusted digital tools, automation tools and AI-assisted tools to support our work, such as drafting content, generating ideas, reviewing website copy, organising project notes or improving workflows.
Where we use these tools, we aim to use only the information necessary for the task. We do not intentionally submit highly sensitive personal information into AI tools unless it is necessary, appropriate and agreed.
Clients should avoid sending unnecessary sensitive personal information unless we specifically ask for it for a clear reason.
Some of the software and service providers we use may process information outside the UK. Where this happens, we aim to use providers that apply appropriate safeguards, such as UK-approved transfer mechanisms, adequacy arrangements or contractual protections.
We do not keep personal information for longer than necessary. As a general guide: enquiry records may be kept for up to 24 months; client project records may be kept for up to 6 years after the end of the client relationship; financial and accounting records may be kept for up to 6 years; marketing records are kept until you unsubscribe or we decide they are no longer useful; website analytics data is kept according to the settings of the analytics platform we use; and cookie preferences may be stored for a limited period so we can remember your choices.
We may keep certain records for longer where required for legal, tax, accounting, dispute resolution or regulatory reasons.
Under UK data protection law, you may have the right to: ask for a copy of the personal information we hold about you; ask us to correct inaccurate or incomplete information; ask us to delete your information in certain circumstances; ask us to restrict how we use your information; object to certain uses of your information; withdraw consent where we rely on consent; ask for your information to be transferred to another organisation in certain circumstances; and complain to the Information Commissioner's Office.
To exercise your rights, contact us at hello@want2grow.co.uk. We may need to confirm your identity before responding. We will normally respond within one month.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. Our security measures may include password protection, two-factor authentication where available, access controls, secure cloud storage, limiting access to people who need it, device security, staff and contractor confidentiality expectations, and reviewing suppliers before using them.
No website, email system or digital tool can be guaranteed to be completely secure, but we take privacy and security seriously.
Our website may contain links to third-party websites, social media platforms or tools. We are not responsible for the privacy practices of those third parties. You should read their privacy policies before providing them with personal information.
If you have concerns about how we use your personal information, please contact us first at hello@want2grow.co.uk so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office.
We may update this Privacy Policy from time to time. The latest version will be published on want2grow.co.uk.
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